This content is developed in partnership with QA
AVG Duration1h


Learning Path Overview

Agile isn’t just a framework, it’s a mindset. It means adapting to change, learning from mistakes and growing as a team. But leaders often forget this and find it difficult to successfully implement Agile in their organizations.  

Changing titles and using the language of Agile is just the start of adopting an agile way of working. It’s more important that the people adopt an agile mindset and this means changing the culture of the organization. Without changing the culture, agile ways of working will never really take hold and the benefits will never truly be realized. 

As the Scrum Master, you’re a change agent in your organization. This course will guide you through some of the processes and techniques you can use to fulfil this role. 

Intended Audience

The course is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team. 

Prerequisites of the Certifications

There are no specific pre-requisites to study this course.  

Learning Objectives

After completing the Managing Conflict in Agile Teams course, you’ll be able to: 

  • Define the organizational challenges of agile adoption and describe the Scrum Master’s role in facilitating culture change; 
  • Define cognitive bias and the four stages of developing competence, and describe why psychological safety is important;  
  • Explain the Scrum Master’s role in using the change model; 
  • Describe the importance of working with HR to drive culture change; 
  • State the components of the cultural model and its role in assessing an organization’s culture; and 
  • Identify what different cultures mean for agile and the transformation process.  


This Learning Path contains videos and other resources for four modules, together with the associated course Introduction.  

Course Introduction

We begin with an introduction to the course and what you can expect from the videos in this Learning Path. It will also provide you access to the Managing Conflict Resources.  

Module 1 – Agile and the Business Culture

  • What is Agile? 
  • The Business Culture 

Module 2 – Preparing for Change

  • Cognitive Bias 
  • Psychological Safety  

Module 3 – Implementing Change

  • The Change Model 
  • Working with HR to Drive Culture 

Module 4 – Aligning to the Organization 

  • The Cultural Model 
  • Developing an Agile Culture 


We welcome all feedback and suggestions - please contact us at to let us know what you think. 


Your certificate for this learning path

Training Content

Course - Beginner - 4m
Course Introduction
This module introduces you to the Scrum Master as a Change Agent course.
Resource - Not defined - 10m
Change Agent Resources
Course - Beginner - 5m
Module 1 - Agile and The Business Culture
This module looks at what Agile is before investigating the how this is affected by the business culture.
Course - Beginner - 17m
Module 2 - Preparing for Change
This module looks at the role cognitive bias plays in business transformation and the importance of a growth mindset. Within this, it investigates the four stages of competence and the Scrum Master’s role in helping individuals move through them. Then it investigates the importance of psychologic...
Course - Beginner - 15m
Module 3 - Implementing Change
This module reflects on the need to change within a volatile, uncertain, complex and ambiguous (VUCA) environment and explains how Kotter’s Change Model can be used to successfully implement change. Within this it references the importance of the language we use and avoiding semantics. Then it hi...
Course - Beginner - 15m
Module 4 – Aligning to the Organization
This module looks in detail at the Schneider Culture Model and what this means in an Agile environment which adopts a Scrum-friendly culture. It then presents two models for adopting an agile culture – the Agile Business Consortium’s Cultural DNA model and the Prince2 Agilometer from Axelos.
Exam - 25m
Final Exam: The Scrum Master as a Change Agent
Final Exam: The Scrum Master as a Change Agent
About the Author
Learning paths23

Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.

He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.

As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.

Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.