learning path

The Scrum Master as a Change Agent

Up to 1h 51m
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Learning Path Overview

Agile isn’t just a framework, it’s a mindset. It means adapting to change, learning from mistakes and growing as a team. But leaders often forget this and find it difficult to successfully implement Agile in their organizations.  

Changing titles and using the language of Agile is just the start of adopting an agile way of working. It’s more important that the people adopt an agile mindset and this means changing the culture of the organization. Without changing the culture, agile ways of working will never really take hold and the benefits will never truly be realized. 

As the Scrum Master, you’re a change agent in your organization. This course will guide you through some of the processes and techniques you can use to fulfil this role. 

Intended Audience

The course is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team. 

Prerequisites of the Certifications

There are no specific pre-requisites to study this course.  

Learning Objectives

After completing the Managing Conflict in Agile Teams course, you’ll be able to: 

  • Define the organizational challenges of agile adoption and describe the Scrum Master’s role in facilitating culture change; 
  • Define cognitive bias and the four stages of developing competence, and describe why psychological safety is important;  
  • Explain the Scrum Master’s role in using the change model; 
  • Describe the importance of working with HR to drive culture change; 
  • State the components of the cultural model and its role in assessing an organization’s culture; and 
  • Identify what different cultures mean for agile and the transformation process.  


This Learning Path contains videos and other resources for four modules, together with the associated course Introduction.  

Course Introduction

We begin with an introduction to the course and what you can expect from the videos in this Learning Path. It will also provide you access to the Managing Conflict Resources.  

Module 1 – Agile and the Business Culture

  • What is Agile? 
  • The Business Culture 

Module 2 – Preparing for Change

  • Cognitive Bias 
  • Psychological Safety  

Module 3 – Implementing Change

  • The Change Model 
  • Working with HR to Drive Culture 

Module 4 – Aligning to the Organization 

  • The Cultural Model 
  • Developing an Agile Culture 


We welcome all feedback and suggestions - please contact us at qa.elearningadmin@qa.com to let us know what you think. 

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About the Author

Tony Cotgrave, opens in a new tab
Agile and Scrum trainer
Learning paths

Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.

He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.

As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.

Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.

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