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Alin Winters' story

Alin Winters
“I found Cloud Academy totally user-centric. They focus on making sure customers are happy. And I love the human contact. They generated reports and built features out as requested.”
Citrix - Technical Operations Architect
San Francisco, US
March 15, 2016

Who is Alin Winters?

Alin Winters is currently a Technical Operations Architect for Citrix, based in North America.
The Architect for the Technical Operations team is responsible for customer facing products. Alin describes himself as living in an AWS world, sprinkled with CloudFormation, Jenkins, CI/CD, and automated cloud deployments. He builds working architectural models promoting best practices and security principles to Citrix' Cloud Operations team and product development teams.
Alin Winters held a variety of technical roles while at Citrix, and it’s fair to say he understands the culture and needs of his team and the organization as a whole.
His previous roles at Citrix include Architect, Senior Manager, and DBA.
When asked about challenges around implementing the learning solution, Alin replied, “No, it was easy. Internal motivational presented the only real challenges.”

“I found Cloud Academy totally user-centric. They focus on making sure customers are happy. And I love the human contact. They generated reports and built features out as requested.”

Alin wanted a learning solution that would enable internal IT professionals to make real career changes within Citrix. Internal developers must transition to understanding and using Cloud technologies in their jobs and bringing in Cloud Academy allows this to happen without disruption to the core business.

“The unrestricted free subscription for a week showed Cloud Academy’s great confidence in their product.”

Alin's Cloud Academy experience

Jared Green on the security team at Citrix was impressed by some Cloud work done by the Technical Operations group. He began searching for ways of bringing capabilities to his engineers. He sought to expand his group’s understanding of cloud so they could build new products more independently.
Jared reviewed a number of available products before discovering the Cloud Academy 7-day free trial subscription. He was intrigued by the full access to all Cloud Academy products in the free trial. He quickly connected with Alin and insisted he check out the free subscription.

“The relationship with Cloud Academy really feels like a true partnership to me.”

Alin was impressed. His team previously experimented with several learning solutions. One focused exclusively on certification preparation and lacked real-world situations. The other main solution involved instructor lead personalized training. This is expensive and difficult for a global organization. Alin’s team has members on three continents so in-person training is a logistical nightmare, financial stretch, and static approach to learning.
Cloud technologies evolve rapidly. Partnering with Cloud Academy allows for continuous learning in an on-going 24-hour environment.

“It is almost like the tool was built for us.”

The ultimate goal of cloud training is radically raising the average internal organizational Cloud IQ, and grasping the advantages offered by the seismic shift to distributed computing.
Tech Ops team members frequently noted their confusion around approaching cloud subjects. “Where do we start?” they would respond with resistance and frustration. Technical books are typically out of date before publication.

“The value proposition is unmatched. The operations and security team’s increased productivity more than covers subscription costs.”

Alin removed roadblocks and staff objections by selecting a holistic partner/provider who offered learning paths. Cloud Academy Learning Paths direct students through a focus area, allowing them to begin a long journey pointing in the right direction.
Citrix requires continuous professional development for multiple distributed teams and Cloud Academy offered a cost-effective partnership. Ongoing professional development runs in two directions. Alin cites immediate feedback and action from his partner/provider when pain points are discovered. Team members cited a specific report they required for tracking progress. This was relayed to Cloud Academy and a custom report was created while the self-service functionality was developed and deployed into the platform.

“The self-paced learning operating across 3 continents is a huge win for us.”
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